Shipping policy

Shipping Policy

Order Processing Time All orders are processed and shipped within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing time is separate from the shipping transit time.

Shipping Rates and Delivery Estimates We use the United States Postal Service (USPS) as our primary carrier to ensure reliable delivery.

  • Standard Shipping: Estimated delivery time is 3 to 5 business days after the order has been processed.

  • Shipping Costs & Promotions: All shipping charges, including standard flat-rate fees and any active free shipping promotions, will be automatically calculated and displayed at checkout based on your order total before you complete your purchase.

Domestic Shipping Only At this time, Lifegens LLC only ships to addresses within the United States. We do not offer international shipping.

Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Address Accuracy The customer is responsible for ensuring the shipping address provided at checkout is completely accurate. Lifegens LLC is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an insufficient or incorrect address, the customer will be responsible for the reshipment costs.

Lost, Stolen, or Delayed Packages Once an order is handed over to USPS, Lifegens LLC is no longer liable for the package.

  • We cannot guarantee exact delivery dates, as carrier delays (due to weather, high volume, or logistical issues) are out of our control.

  • If your tracking information states that your package was "Delivered" but you have not received it, please check with neighbors, building management, or your local post office. We are not responsible for packages that are stolen from your porch or mailbox after delivery has been confirmed by USPS.

Damaged Orders We take great care in packaging our premium supplements. However, if your order arrives damaged, please contact us within 48 hours of delivery at info@lifegens.com with your order number and clear photos of the damaged item and packaging so we can assist you in filing a claim with the carrier.